Spedizione
Italian Delivery Issues
It has come to our attention that a small number of Italian fans are having local postal service delivery issues with product ordered through the QueenOnline Store. We are investigating the issue to see if we can help from this end.
In the meantime please log any issues you may have experienced with your order number through the WHERE IS MY ORDER section.
Latest service updates
We are aware that delivery partners are taking longer than usual to deliver currently, we appreciate your patience as we do our best to deliver your order in time. We may experience delays somewhere along the way as we try to keep everyone safe.
What are your delivery times?
We will send you an email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.
Standard delivery:
- UK: Approximately 1–4 working days – due to the current global COVID-19 pandemic, orders can take up to 1 - 7 days to arrive
- Europe: Approximately 7–10 working days – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive
- USA / Canada: Approximately 10–14 working days – due to the current global COVID-19 pandemic, orders can take up to 10 - 20 working days to arrive
- Rest of the World: Approximately 7–20 working days (depending on location) – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive
Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. As standard delivery is by Royal Mail, there is no tracking information available on packages.
Courier delivery:
If speed of delivery or tracking are important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order.
Orders should be delivered next day to most UK destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.
Complete Shipping / Part-shipping?
If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.
If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.
What are the delivery charges?
UK Delivery
Standard
All standard mail shipments to UK delivery addresses are shipped via Royal Mail First Class (untracked). In most cases, delivery is next day (Monday – Saturday).
There are 2 flat rate postage and packaging charges for this shipping option.
- Large Letter - £1.95 flat rate for packages up to maximum dimensions of 353mm x 250mm x 25mm.
- Small Parcel - £3.95 flat rate for packages over the large letter dimensions above up to a maximum weight of 2kg including packaging.
Examples:
- 1 × CD £1.95
- 2 × CD £1.95
- 1 × CD & 1 × T-Shirt £1.95
- 1 × CD & 1 × DVD £1.95
- 1 × CD & 1 × Hoodie £3.95
- 1 × Vinyl LP £3.95
- 1 × Vinyl LP & 1 × T-Shirt £3.95
- 3 × Vinyl LP £3.95
Courier
Courier shipments to UK delivery addresses are sent via myHermes or DPD, both are tracked express services. Courier shipping is offered as an option where Standard delivery is also available or as the sole option where the shipment has a high weight or value.
- Courier - £6.95 flat rate to all UK destinations.
EU / Rest of the World Delivery
Standard Delivery
All standard mail shipments to delivery addresses outside the UK are shipped as regular untracked mail via B2C Europe.
Shipments are passed to local delivery partners who are then responsible for delivery to the destination address.
Standard delivery times can vary depending on destination, to urban centres in Europe they can be typically 7-10 working days and to urban centres in the rest of the world 10-14 working days.
In some cases delivery times may exceed these especially where delivery addresses are outside urban centres. Please allow 20 working days from receipt of your Order Despatch Notification email before contacting Customer Services.
Delivery costs vary based on destination and order weight. These delivery times are guidelines only and not guaranteed.
Examples to popular destinations:
- 1 × CD to France / Germany £2.99US $4.63€3,53
- 1 × CD to USA £1.79US $2.78€2,1
- 1 × CD to Australia £2.49US $3.86€2,94
- 1 × CD & 1 × T-Shirt to France / Germany £5.99US $9.28€7,07
- 1 × CD & 1 × T-Shirt to USA £5.09US $7.91€6,01
- 1 × CD & 1 × T-Shirt to Australia £6.99US $10.85€8,25
Courier Delivery
All courier shipments to delivery addresses outside the UK are shipped on a fully-tracked service via B2C Europe Parcel Plus. Shipments are passed to in-country delivery partners who are responsible for final delivery. Delivery times can vary depending on destination and can range between 2-6 working days.
Delivery costs vary based on destination and order weight. These delivery times are guidelines only and not guaranteed.
Examples to popular destinations:
- 1 × CD to France / Germany £11.49US $17.57€16,00
- 1 × CD to USA £16.49US $25.22€22,41
- 1 × CD to Australia £25.74US $39.37€35,00
- 1 × CD & 1 × T-Shirt to France / Germany £12.99US $19.85€18,10
- 1 × CD & 1 × T-Shirt to USA £20.99US $32.09€28,41
- 1 × CD & 1 × T-Shirt to Australia £27.99US $42.82€38,00
Gift wrap
You can select to have your order gift wrapped for your convenience. Orders for multiple items will be wrapped as one parcel. Please note we aren't able to gift wrap posters due to the size and shape of the package. If you purchase a poster along with other products and select gift wrapping, the poster will not be gift wrapped but the package containing the other items will be. If your order is shipped in two parts then both parts will be gift wrapped. There will also be two charges for the gift wrapping.
Customs & Import Charges
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.